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In the end 1&1 internet did resolve the issue. BFS finance (a 1and1 company) were advised the debt was no longer valid and 1&1 reimbursed me for expenses I had incurred during the complaint &
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In the end 1&1 internet did resolve the issue. BFS finance (a 1and1 company) were advised the debt was no longer valid and 1&1 reimbursed me for expenses I had incurred during the complaint

 

1&1 internet general manager for UK operations, Neil Hobson who called me to discuss the issue. Mr Hobson was understandably unhappy after hearing the recordings.

He informed me that a full review would be taken and that improvements would be made where necessary, though it seems pretty clear from the mountain of email I get from people in similar situations, that this was entirely uneffective.1and1 Phone Number1and1 Support Phone Number .

Regardless of the fact that 1&1 did eventually resolve my issue, it reflects very poorly on them that I had to employ such extreme measures to get the kind of customer service that should be available to anyone. 1and1 Customer Service number1and1 Customer  Number ,1and1 Service Number1and1 Support Number.

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