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Phone 602-371-7171
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APS customer service

APS’ estimate for a $6 increase is based on the average monthly bill for all residential customers across all rate plans and includes large homes and apartments. It also is averaged over the year. APS says the average residential customers use about 1,100 kilowatt-hours of electricity a month.

So a big house that uses more than the average amount of electricity will see a larger increase, and the increase in summer months will be even more still when compared with winter.APS customer service

Beth McFall, a consumer advocate for APS, said that despite complaints that the increase is more than advertised, the average increase across the more than 1 million customers should be $6 a month. Until the rates have been in place a year, it is not possible to determine whether the average is true to that figure.

One Arizona Corporation Commission member and one intervenor to the APS case already have asked for a rehearing because they opposed the price hike, and customers can do the same.

The debate over higher bills renews questions about the rate-approval, which was completed in a hearing in which regulators did not challenge the company’s core financial assumptions or demand meaningful changes before approving it on a 4-1 vote.

Robert Burns, the only Corporation Commissioner to oppose the increase, asked for the rehearing. He also continues to battle APS in court over the company’s spending on political issues.

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